Complaints

Our aim is to ensure that all aspects of your insurance are dealt with promptly, efficiently and fairly. At all times we are committed to providing you with the highest standard of service.

If, for any reason, you feel our products, services or decisions rendered  do not meet your expectations, and you wish to submit a complaint, please complete the form below.

Similarly, if you wish to make a general comment, suggestion, or compliment a member of staff,  please complete the Service Comment Card below.

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Our Promise to You

We will:

  • Acknowledge all complaints promptly.
  • Investigate quickly and thoroughly.
  • Keep you informed of progress.
  • Do everything possible to resolve your complaint.
  • Use all feedback to continuously improve our service.
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Making your complaint

When you make contact, please provide:
  •  Your name, address, telephone number and email address.
  •  Your policy, member ID or claim number and the reason for your complaint.
  • Any written correspondence should be titled “Complaint” and you may include copies of supporting material.